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Quality and Customer satisfaction is our priority.
Of course, that's no problem at all.
For our base Batt Pack Energy model (2.5 kWh), it takes approximately 3 hours to reach a full charge from shore power. For the Batt Pack Energy extended range model or XP model (3.6 kWh), it will take approximately 5 hours to reach a full charge from shore power.
This is highly dependent on the number of panels you decide to use. Based on connecting the maximum amount (780 W), you're looking at a 5-8 hour recharge time dependent on sun conditions.
We offer shipping within the Australia only. If you're looking to ship to an international address, please contact us for rates (hamish@fireflysmart.com.au).
We offer a 30 day return policy. All returns are subject to a 5% re-stocking fee and the customer is responsible for return shipping costs.
Yes! We offer a 6 month commercial warranty or 12 month standard warranty on everything. There is also a 2 year or 500 cycle warranty on the batteries, whatever comes first.
Check out our blog post on calculating run times or equipment table on the product page. You can also reach out to us at hamish@fireflysmart.com.au if you have any specific questions.
Yes, our portable power packs are IP54 rated (weatherproof). But like anything else, it is best to bring them inside if you can, to reduce overall wear and tear.
You can leave the power pack in storage mode with everything shut off for up to 3 months. If you require longer periods, you will need to top off to maintain battery health.
We use the safest chemistry available on the marketing for lithium ion. We also use an ultra sophisticated BMS to prevent any accidents/issues before they can occur.
There is no maintenance required! However, if you are using the power pack in dusty conditions, we recommend using our vent filters.
It's all dependent on the model, however across the board our power packs have 2,500 - 3,000 cycles. Each cycle consists of a complete discharge and recharge. The lifespan of the product will depend on overall usage and the frequency of running through cycles. We find that a power pack will typically last from 8-20 years. And even after those 2,500 - 3,000 cycles, the power pack will still operate, it will just have reduced performance (i.e. <80% of original). The typical pay back period on our products is 1-2 years when compared against traditional generators.
Where do we even start? The power packs offer so many incredible benefits over traditional generations. - Can be used indoors or outdoors - All weather conditions - No fuel and no maintenance - No fumes - Safer - No pollution - No noise - Lighter - Easier to use - Lower cost of the life of the product
Backup Power Construction Railway Transit Mining Marine Military Events Emergency Response
Yes! Please speak to our team regarding the automatic transfer switch installation.
Yes, we do offer custom power solutions. Please reach out to our team at hamish@fireflysmart.com.au
